UVA ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or use our appointment services.
1. Information We Collect
We may collect the following categories of information:
- Identification details such as your full name, date of birth, nationality, and government-issued identification numbers needed to book your appointment.
- Contact information including email address, phone number, and mailing address.
- Payment information processed by our secure payment partners; we do not store full card numbers on our servers.
- Usage data such as IP address, browser type, pages viewed, and the dates and times of your visits.
2. How We Use Your Information
- To create and manage your account and to schedule your appointment.
- To respond to your inquiries and provide customer support.
- To process payments and send confirmations and receipts.
- To improve our services, website performance, and user experience.
- To comply with legal obligations and prevent fraud or abuse of our services.
3. Sharing of Information
We do not sell your personal information. We may share information with service providers who help us operate our business (for example, payment processors and IT vendors), with relevant government agencies as required to schedule your appointment, and with law enforcement when legally required.
4. Data Retention
We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
5. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us using the details below.
6. Security
We use administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet is fully secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our services are not directed to children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the most recent changes were made.
9. Contact Us
Questions about this Privacy Policy? Reach out by phone at 833-748-9998 or visit our office at 8950 SW 74th CT, Miami, Florida 33156.